Claiming a fee refund for a ticket you didn't use doesn't require legal knowledge or writing to half a dozen couriers. You just have to do it in an orderly manner and avoid typical mistakes. Here is the actual process, step by step.
Step 1: Gather basic documentation
All you need is:
- Reservation number (PNR)
- Confirmation of ticket or e-ticket(PDF or image)
No invoices or statements are required. If you do not have the breakdown of fees,TaxBackAir.comrequest it directly to the airline.
Step 2: Check that the flight is not used
Refunds only apply to unused tickets. If you flew a leg (for example, the outbound leg but not the return), you can claim back the proportional part of the fees for that leg not flown.
Step 3: File a claim
Access toTaxBackAir.comFill in the form and upload the files. The fixed cost is2,99 €per management, without commissions or percentages.
Step 4: Validation and application
The team validates that it is an unused ticket and submits the request to the issuing airline or agency. In most cases, the airlines recognize the entitlement and process the refund.
Step 5: Follow-up
The process can take between4 and 8 weeks. Some airlines respond earlier, others later. If the result is negative or the fee they apply exceeds the recoverable amount, we will advise you before proceeding.
Qué NO hacer
- Do not confuse this with compensation for delays or cancellations.
- Do not include flights for which you have already received a refund or exchange.
- Do not use intermediaries that charge a percentage: it is not necessary.
How much you can recover
It depends on the route and the taxes of each airport. In practice, the majority of users recover between20 y 100 € por billete.